Refund & exchange policy

Last updated: September 2026

This policy covers coach subscriptions to Motab3a, paid on the billing page of the coach website. The app is free for trainees and nothing is sold to them. Any money a trainee pays their coach is arranged directly between them, outside Motab3a, and is not covered by this policy.

1. Free trial first

Every coach gets a full 30-day free trial, no card required, to evaluate the service before paying anything.

2. No refunds after payment

Because the service is digital and activated as soon as payment is confirmed, and because a free trial is available before purchase, subscription payments are non-refundable, in whole or in part — including unused time and renewals.

3. When we do refund

• Duplicate or erroneous charges: you were charged twice for the same order, or charged an amount you did not approve.
• Service not activated: you paid and your plan was not activated within 24 hours, and we could not activate it after you contacted us.

In these cases the full amount is returned to the original payment method through Paymob, usually within 7–14 business days depending on the bank or wallet.

4. Exchanges: changing your plan

You can move to a bigger or smaller plan at any time from the billing page:

• The new plan starts on the day you change.
• The unused value of your current period (amount paid × days remaining ÷ days in the period) is deducted from the new plan's price.
• If that unused value is more than the new plan costs, the difference is not refunded or carried over. We show you this amount clearly before you confirm, and the change only happens once you explicitly accept it. Choosing a longer period lets you use all of it.
• You cannot choose a plan smaller than your current number of active trainees.

Renewing the same plan early loses nothing: the new time is added after your current period ends.

5. Auto-renew and cancelling it

Auto-renew is optional and card-only. We email you 7 days and 1 day before each renewal. You can turn it off or remove your card at any time from the billing page, effective for the next renewal. A renewal that was not turned off before its date is not refunded.

6. How to request a refund

Contact us within 14 days of the charge on WhatsApp +20 150 560 5037 or at support@motab3a.online, with your account email and the date and amount of the charge. We reply within two business days.