Service delivery policy

Last updated: September 2026

1. A digital service — no shipping

Motab3a is an entirely digital software service. There are no physical products, no shipping and no delivery fees. You use the service through the Motab3a app on iOS and Android and on the coach website, coach.motab3a.online, with the same account.

2. When the service is activated

• Cards and mobile wallets: as soon as Paymob confirms the payment, usually within minutes.
• Cash at Fawry/Aman outlets: as soon as the payment at the outlet is confirmed. Payment must be made within 48 hours of the reference being issued.

If your plan isn't active within 24 hours of paying, contact us and we will activate it or refund you under our refund policy.

3. How long the service lasts

• The service runs for the period you bought: 1, 3, 6 or 12 months.
• If you subscribe during your free trial, the paid period starts when the trial ends — you don't lose any trial days.
• Renewing the same plan is added after your current period ends. Changing plan starts on the day you change.
• Your period's end date is always shown on the billing page and in your account settings.

4. When the period ends

If the period isn't renewed, your account keeps working for 7 more days and is then paused. Nothing is deleted: your trainees, plans and messages are kept, and everything comes back as soon as you renew.

5. Availability

We aim to keep the service available around the clock. Short maintenance windows or outages beyond our control can happen; we work to restore service as quickly as possible.